Careers at JT Restoration

To complete the application, fill out this 90-second form: https://careers.hirebus.com/jobs/b0387386-19d8-4fde-925d-70d7f35c74a9 About the Job The Operations Assistant provides phone and administrative support to everyone at Joe Taylor Restoration as needed. Who We Are Joe Taylor Restoration is more than a restoration company — we are a lifeline for people in their most difficult moments. As the leading property restoration company in the Southeastern United States, we have built a reputation for excellence, reliability, and heart. We live this cause through our Core Focus: delivering an Unmatched Service Experience® in every interaction, on every job, for every client. This experience is made real through our Core Values: Integrity Above All, Accountability, WOW Factor Personal and Professional Growth. What You’ll Do • Assist answering incoming calls, respond to emails, and assist with customer inquiries. • Receive, process and distribute requests via email and 6-line phone system. • Dispatch new losses as well as Comp/Peer Review/Agent Leads. • Assist in the monitoring of email inboxes to ensure flagged email responses by internal staff are addressed immediately and forwarded to appropriate person. • Responsible for Water Division report processing including proofing, editing and confirming claim details on the appropriate reports. Review and send to insurance carrier (along with photos) and/or log in Sugar. • Responsible for Water Division Final Report processing including: review all final billing documents for accuracy, forward the final reports to the appropriate department and person(s). • Assist Office Manager with processing of all vendor program assignments and follow up with Project Team Leaders as needed to meet timeline requirements. • Maintain SUGAR database: loss input, status updates, file documentation (Brainlink). • Run assigned reports to ensure proper file management and workflow. • Any and all other duties assigned by the supervisor. Qualifications • Minimum Education: High School diploma or GED • Minimum Experience: One to two (1-2) years of customer service or administrative experience and/or training Knowledge, Skills and Abilities • Expected to be proficient in Microsoft Office Suite (Outlook, Microsoft Word, Microsoft Excel) • Expected to have knowledge of CRM Systems, Xactimate and Symbility • Expected to be able to efficiently manage multi-Line phone system • Expected to have the ability to type 45-55 WPM and 8,000 KPH • Expected to have ecellent problem-solving skills • Expected to interact positively with other employees of all levels • Expected to exhibit adaptability, flexibility, self-control and maturity in work and behavior • Expected to recognize situations that require notification of a manager • Expected to analyze, interpret and communicate data effectively both verbally and in writing • Expected to effectively present information and respond to questions from leadership • Expected to complete assignments with promptness and accuracy

The Cleaning Technician is responsible for cleaning of contents and structures affected by fire, water or mold in residential and/or commercial buildings. Primary / Key Essential Functions and Responsibilities • Assist Project Team Leader with cleaning of residential and/or commercial buildings damaged by fire, water or mold. • Remove debris from homes and buildings damaged by water, fire or mold. • Assist with site restoration after disasters. • Observe and/or report any deficiencies of equipment. • Replenish supplies. • Any and all other duties assigned by the supervisor. Education and/or Experience and Qualifications The minimum education required is a High School Diploma or GED. Candidates should have one to two (1–2) months of construction, demolition, or cleaning experience and/or training. A valid Driver’s License is also required. Knowledge, Skills and Abilities The employee is expected to be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. They should be able to efficiently follow daily instructions and use equipment and tools in a responsible manner. Attention to detail and a high level of customer service are required. The employee must interact positively with employees at all levels while exhibiting adaptability, flexibility, self-control, and maturity in work and behavior. The employee is expected to recognize situations that require notification of a manager and demonstrate the ability to analyze, interpret, and communicate data effectively both verbally and in writing. They should be able to effectively present information and respond to questions from leadership. Assignments must be completed promptly and accurately. Physical Requirements The physical demands of this position include occasionally standing, walking, sitting, using hands to handle or feel objects, tools, or controls, reaching with hands and arms, balancing, stooping, kneeling, crouching, crawling, talking, and hearing. The employee must occasionally lift and/or move up to 45 pounds. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed to indoor and outdoor conditions, moderate noise, vibrations, and hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. External and internal applicants, as well as current employees who become disabled, must be able to perform the essential job functions either unaided or with the assistance of a reasonable accommodation as determined on a case-by-case basis.

The Branch Manager is primarily responsible for managing the daily operations of the of the branch, including direct oversight of office and field personnel. The Branch Manager may serve as an Estimator/ Project Team Leader of large losses; and/or any other role as needed for the Branch’s benefit.

Role: Outside Sales Account Executive Pay: The $80,000 – $120,000/year OTE About the Job The Outside Sales Account Executive is responsible for driving revenue by acquiring new clients and managing existing clients. The position creates market awareness of Joe Taylor Restoration and manages the company’s reputation externally. Who We Are Joe Taylor Restoration is more than a restoration company — we are a lifeline for people in their most difficult moments. As the leading property restoration company in the Southeastern United States, we have built a reputation for excellence, reliability, and heart. We live this cause through our Core Focus: delivering an Unmatched Service Experience® in every interaction, on every job, for every client. This experience is made real through our Core Values: Integrity Above All, Accountability, WOW Factor, and Personal and Professional Growth. What You’ll Do • Maintain and maximize the current client base utilizing CRM tools. • Perform continual prospecting, including cold calling, following up on leads and referrals, and contacting new offices and personnel within the offices of existing customers. • Follow up on sales activity via phone and/or email communication. • Manage the full-cycle sales process from prospecting to closing of a project. • Develop and maintain accurate customer files to enable easy tracking of an account’s progress. • Maintain weekly and monthly sales activity reports. • Meet regularly with the Director of Sales to discuss current challenges and future sales opportunities. • Analyze the client base to determine the best marketing approach and organize events or other opportunities that help drive sales. • Perform any and all other duties assigned by the supervisor. What’s In It For You • Opportunity to grow your sales career in a fast-paced, relationship-driven industry • Take ownership of your financial success in a commission-driven role with strong earning potential • Direct impact on company success and client satisfaction Become part of a team that strives for excellence in everything we do

General Summary The Project Team Leader is responsible for initiation and successful completion of various restoration projects that are caused by fire, smoke, wind, biohazard, and mold. This position ensures that projects are completed in a timely manner, on budget and to the highest quality standards bringing the properties to their pre-disaster condition. Primary / Key Essential Functions and Responsibilities • Responsible for the successful completion of various restoration projects that are caused by fire, smoke, wind, biohazard, mold and asbestos. • Ensure within first 90 days of a new technicians employment they are properly trained following company procedures and training program. • Manage assigned employees ensuring tasks are being completed effectively and efficiently. • Communicate with home & business owners, estimators and sub-contractors. • Ensure project documents are signed, completed with the required data, and delivered to department manager. • Oversee the completion of restoration projects on site as assigned. • Maintain equipment and vehicles in a responsible manner. • Take pre, during, and post photos of job site and upload them daily. • Responsible for department’s inventory of supplies and materials and any tools that need to be replaced. • Provide inventory to manager in a timely manner to ensure proper stocking of equipment. • Track vehicle maintenance and coordinate with Fleet Management to schedule vehicle appointments. • Effectively manage technicians on job sites to ensure estimate is followed in accordance with company and safety guidelines. • Any and all other duties assigned by the supervisor.

General Summary: The Water Technician assists the Project Team Leader in assigned water losses by using water extraction equipment to access and dry out affected areas; support with general shop responsibilities. Primary Duties and Responsibilities • Respond to emergency water losses when the Company is experiencing a high volume of water loss calls. • Remove affected building materials, extra water and set up mechanical drying equipment. • Drive company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site, clear the work site by moving furniture and equipment, and restore the work site to the original configuration when the job is complete. • Perform restoration involving carpet repair and carpet, upholstery and drapery cleaning. • Perform all work that meets or exceeds applicable federal, state and local regulations and Company and customer quality standards. • Monitor on-going water loss claims by performing a follow up inspection of a recent loss to assess the affected areas for progress in drying. Record moisture readings and confirm all drying equipment is working efficiently. • Abide any and all federal and state safety and health regulations when at a loss. • General shop responsibilities will include, but not limited to, maintaining all assigned vehicles and equipment to the Company’s published standards and routine shop organization and cleaning. • Any and all other duties assigned by the supervisor.

General Summary The Project Team Leader is responsible for initiation and successful completion of various restoration projects that are caused by fire, smoke, wind, water, and mold. This position ensures that projects are completed in a timely manner, on budget and to the highest quality standards bringing the properties to their pre-disaster condition. Primary / Key Essential Functions and Responsibilities • Responsible for the successful completion of various restoration projects that are caused by fire, smoke, wind, water, mold and asbestos. • Manage assigned employees ensuring tasks are being completed effectively and efficiently. • Perform Site inspections. • Communicate with home and business owners, insurance adjusters and sub-contractors. • Ensure project documents are complete, current and uploaded appropriately. • Oversee the completion of restoration projects on site as assigned. • Maintain equipment and vehicles in a responsible manner. • Any and all other duties assigned by the supervisor.

About the Job The Accounts Payable Specialist is responsible for entering vendor invoices and processing payments in a fast-paced environment while ensuring accuracy, organization, and timely vendor support. Who We Are Joe Taylor Restoration is more than a restoration company — we are a lifeline for people in their most difficult moments. As the leading property restoration company in the Southeastern United States, we have built a reputation for excellence, reliability, and heart. We live this cause through our Core Focus: delivering an Unmatched Service Experience® in every interaction, on every job, for every client. This experience is made real through our Core Values: Integrity Above All, Accountability, WOW Factor Personal and Professional Growth. What You’ll Do · Ensure the accuracy of bills paid and obtain approval on invoices. · Enter invoices into QuickBooks and allocate costs according to the correct category, PO number, and/or customer job number. · Pay bills via credit card over the phone or online, when possible and with approval, and record payments in QuickBooks. · Upload check payment details to the bank website to ensure accurate positive pay information. · Scan and upload supporting documentation into QuickBooks and company files. · Prepare checks for mailing and/or pickup. · Run Open Payables reports for the Controller on a weekly basis. · Obtain W-9 forms from vendors. · Prepare annual 1099 and 1096 forms. · Reconcile vendor statements to current records and locate missing invoices. · Review open purchase orders at month-end for accuracy. · Provide backup support for Accounts Receivable, if needed. · Perform any and all other duties assigned by supervisor. Qualifications · Two to three (2–3) years of accounting experience and/or training · Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred · Experience working with accounting or financial systems platforms · Proficiency in Microsoft Excel and other Microsoft Office applications · Strong attention to detail and ability to manage multiple tasks · Strong organizational, analytical, and communication skills . Prior experience in a team lead, supervisory, or management capacity is preferred

About the Job We are seeking a detail-oriented and customer-focused Operations Collections Specialist to join our Operations team. This role plays a critical part in maintaining healthy cash flow while delivering professional and positive customer experience. The ideal candidate is organized, proactive, and skilled at balancing firm collections practices with excellent customer service Who We Are Joe Taylor Restoration is more than a restoration company — we are a lifeline for people in their most difficult moments. As the leading property restoration company in the Southeastern United States, we have built a reputation for excellence, reliability, and heart. We live this cause through our Core Focus: delivering an Unmatched Service Experience® in every interaction, on every job, for every client. This experience is made real through our Core Values: Integrity Above All, Accountability, WOW Factor Personal and Professional Growth What You’ll Do · Manage and monitor accounts receivable to ensure timely collections · Contact customers regarding past-due balances via phone and email · Resolve billing discrepancies and research account issues · Negotiate payment arrangements and follow up on commitments · Maintain accurate records of collection activities and customer communications · Collaborate with internal teams to improve billing accuracy and process efficiency · Provide responsive, solution-oriented customer support Qualifications · 2+ years of collections, accounts receivable, or related experience · Strong communication and conflict-resolution skills · High attention to detail and strong organizational abilities · Ability to handle sensitive conversations professionally and confidently · Proficiency in Microsoft Office and accounting/ERP systems preferred What’s in It for You This is an excellent opportunity for a motivated professional who thrives in a fast-paced environment and is committed to delivering results while maintaining strong customer relationships.

The Estimator is responsible for the initial contact with the customer, adjusters, and homeowners to successfully sell our services for mold, fire, or biohazard clean-up. This position ensures that projects are sold in a timely manner, on budget, and to the highest quality standards—bringing the properties to their pre-disaster condition. Primary / Key Essential Functions and Responsibilities: * Perform on-site inspections to determine the extent of damages in a timely manner * Estimate jobs utilizing JTR Guidelines in the software dictated by the job (Xactimate, Symbility, T&M Pro, etc.) * Attain approvals from customers and obtain signed contracts to schedule and commence work * Successfully sell our services to the customer for water, mold, fire, or biohazard clean-up * Build, manage, and maintain relationships with customers and prospects that will drive sales * Visit a minimum of 5 new prospects per week and document those stops in CRM (examples: property managers, adjusters, subcontractors, or any other prospect that can refer water, fire, mold, and biohazard-related losses) * Communicate with home & business owners, insurance adjusters, and subcontractors * Notify adjusters if any damages occur during the duration of the project * Update CRM (Sugar) database following company guidelines * Maintain quarterly closing ratio of 70% * Complete all additional documentation as needed (supplemental estimates, supplemental contracts, property release, indemnification forms, etc.) * Track vehicle maintenance and coordinate with Fleet Management to schedule vehicle appointments * Perform final walk-throughs on all fire and biohazard jobs * Carry out any and all other duties assigned by the supervisor