Careers at SSA Group at the Monterey Bay Aquarium

Ready for a hands-on role in a world-class setting? As a Food Service Dishwasher at Monterey Bay Aquarium, working as a member of the SSA Group team, you will help maintain the cleanliness and organization of our kitchen to ensure smooth operations. Your efforts will support our goal of providing an unforgettable experience for every guest. Who We Are • Monterey Bay Aquarium is a renowned organization that provides a world-class culinary and retail experience for guests. • We reduce single-use plastics and focus on sustainability in every aspect of our operations. • Our team values the mission of educating and inspiring our guests about the ocean. • Located in beautiful Monterey Bay, we offer a supportive and rewarding environment for our employees. What You Will Do Each Day • Maintain cleanliness and sanitation of all dishes, utensils, glassware, pots, and pans using dishwashing equipment and manual cleaning methods. • Ensure a steady supply of clean dishware and kitchen tools to support front-of-house and back-of-house operations. • Follow all food safety, sanitation, and hygiene standards, including proper hand-washing and use of cleaning chemicals. • Keep dishwashing area clean, organized, and free of hazards at all times. • Assist with cleaning kitchen equipment, floors, storage areas, and waste disposal as needed. • Support kitchen staff by helping with basic prep tasks when assigned. • Monitor and restock cleaning supplies and notify supervisors when inventory is low. • Adhere to company policies and procedures, including safety and sanitation guidelines. • Actively support the team by assisting in other areas during busy periods or when needed. • Respond promptly to supervisor instructions and communicate any issues with equipment or workflow. • Ensure proper handling and storage of all clean items to maintain quality and safety standards. • Maintain a professional appearance and follow uniform and hygiene requirements. • Help uphold a clean, safe, and welcoming environment for both guests and staff. • Perform other duties as assigned.

Food Service Runner Monterey, CA $16.90–$18/hr Reports To: Food Service Operations Manager(s) SSA Group at the Monterey Bay Aquarium is hiring a Food Service Runner in Monterey, CA. Pay is $16.90 to $18 per hour, and no previous experience is required. As a Food Service Runner, you will bring fresh orders to guests at one of the best attractions in the world and keep service moving during high-volume shifts. Who You Are: • You are a natural communicator who makes guests and teammates feel heard. • You take pride in solving problems fast and staying organized when the line gets long. • You are the kind of teammate others want on their shift, personable, professional, and upbeat. • You believe in stepping up without being asked and helping wherever the team needs you. • You bring the ability to stand for long stretches and lift or move boxes between 10 and 35 pounds. • You bring availability for varied hours, including nights, weekends, and holidays as needed. Who We Are: • SSA Group runs food service at the Monterey Bay Aquarium. • Hospitality is our whole business. We help great attractions serve their guests at the highest level. • Join us and learn what it means to serve others well. What You Will Do Each Day: • Run food orders to guests and help with anything else they need. • Communicate with front-of-house and back-of-house teams so orders go out correct and on time. • Follow daily prep and task lists, and meet standards for speed, quality, safety, and guest service. • Keep your station clean, sanitary, and organized, with proper uniform and hygiene practices. • Know the menu, pricing, and daily specials. • Report guest feedback and any service or quality issues to leadership. Why You'll Love Working Here: • Pay of $16.90 to $18 per hour. • Onsite role at the Monterey Bay Aquarium. • No experience needed. You learn hospitality on the job.

Are you ready to join a world-class team at the SSA Group at the Monterey Bay Aquarium? We’re looking for a reliable Food Service Associate who takes pride in providing exceptional service. Enjoy a supportive work environment and a variety of benefits, including paid training and career growth opportunities. Who You Are: • Strong interpersonal and communication skills. • Detail-oriented, organized, and skilled at problem solving. • Flexible and thrives in a fast-paced environment. • Cash handling/cashier experience with register or POS knowledge. • Committed to high hygiene and service standards. Who We Are: At the Monterey Bay Aquarium, we create a unique culinary and retail experience for all guests. We reduce plastic waste, collaborate with local fishermen, and promote ocean conservation. Our team values sustainability, inclusion, and delivering memorable experiences. What You Will Do Each Day: • Perform SSA EXTRA Guest Service for every guest. • Operate a cash register and follow cash-handling procedures. • Support daily food prep (FOH and line). • Meet food service, safety, and quality standards. • Maintain cleanliness, organization, and personal hygiene. Why You'll Love Working Here: • Pay: $17.50 /hour, based on experience. • Full benefits package including paid welcome training, employee discounts, tuition discounts, parental leave, meal plan, and Employee Assistance Program. • Inclusive, positive, and team-oriented culture.

Retail Supervisor (Full Time) Monterey Bay, CA $22–$23/hr Reports To Assistant Retail Operations Manager and Retail Operations Manager Responsibilities • Show dynamic leadership ability and motivate staff to exceed expectations of the customer and client • Ensure team readiness: integrate new team members, supervise personnel, develop, and coach • Remain knowledgeable of and manage in accordance with local, state, and federal laws • Maintain a clean, safe, and organized work environment • Uphold and demonstrate a complete understanding of company policies and procedures • Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client • Support store leadership in all inventory control programs • Ensure all cash handling procedures are followed at all times • Provide daily oversight of the floor team • Promote a positive attitude among teammates and guests • Merchandise product to maximize sales • Fulfill guest needs quickly and efficiently • Oversee cleanliness of shop and displays • Resolve guest complaints and/or refunds • Manage employee breaks and hours in accordance with labor laws • Achieve sales goals and other performance metrics • Create and implement daily check-ins, goals, and performance notes with staff • Support sustainability and conservation efforts through team education and practices • Support community engagement through hiring efforts and giving-back initiatives • Perform additional duties as assigned by leadership Requirements • Strong interpersonal and communication skills with the ability to engage management, team members, and guests • Proven leadership skills with a focus on team development and partnership building • Strong problem-solving and organizational abilities • Ability to remain flexible in a fast-paced environment • POS system knowledge • Ability to stand for extended periods and lift/move boxes (10–35 lbs) • Ability to work varied hours including nights, weekends, and holidays

Love working in a fast-paced kitchen? Bring your culinary skills to the SSA Group at Monterey Bay Aquarium, where you'll prepare delicious meals for visitors while working in a dynamic, mission-driven environment. Who You Are: • You have experience in a fast-paced kitchen, ideally in quick service. • You enjoy working on your feet and handling physical tasks. • You are dependable and have reliable transportation. • You’re passionate about food and delivering great customer experiences. Who We Are: • The SSA Group at Monterey Bay Aquarium is a leader in conservation, education, and community engagement. • We offer visitors a unique experience through events, educational programs, and food services. • Our team is dedicated to providing top-tier hospitality while supporting global wildlife conservation. What You Will Do Each Day: • Prepare and cook meals following established recipes and safety protocols. • Maintain cleanliness and organization in the kitchen. • Assist with inventory management and restocking supplies. • Collaborate with a team to ensure high-quality service. Why You'll Love Working Here: • Competitive pay: $19 per hour • 401(k) with matching, profit-sharing, and healthcare allowance • Vacation and holiday time off • Be part of an organization that values conservation, education, and sustainability. Responsibilities • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client • Support restaurant prep (BOH and line) for daily operations • Meet daily quick service, food service, safety, quality, availability, merchandising, and guest service standards • Ensure proper food quantities are set for daily and ongoing service • Participate in safety logs including food temperatures, rotation, and waste as necessary • Maintain safe food handling practices at all times • Ensure proper uniform, hygiene, hand-washing, and glove use • Maintain a SSAfe work environment by following all SSAFETY rules • Follow daily prep and task lists as assigned • Support operations in assigned roles and assist where needed • Respond efficiently to guest feedback and report concerns to supervisors • Communicate any service or quality issues to the Restaurant Supervisor or Food Operations Manager • Remain knowledgeable of all menu items, pricing, and specials • Assist with dishwashing as needed • Maintain a clean, safe, and organized work environment • Uphold company policies and procedures • Perform additional duties as assigned Requirements • Strong interpersonal and communication skills • Strong problem-solving and organizational abilities • Ability to remain flexible in a fast-paced environment • Team player with a personable, professional, upbeat, and energetic attitude • Takes initiative and supports team operations • Ability to stand for extended periods and lift/move boxes (10–35 lbs) • Ability to work varied hours including nights, weekends, and holidays Previous Experience • Food handling license preferred • 1–2 years of food preparation experience preferred Next Steps: Ready to be part of an exciting, mission-driven team? Apply now.