Retail Supervisor

Retail Supervisor (Full Time)

Monterey Bay, CA
$22–$23/hr

Reports To

Assistant Retail Operations Manager and Retail Operations Manager

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and client

• Ensure team readiness: integrate new team members, supervise personnel, develop, and coach

• Remain knowledgeable of and manage in accordance with local, state, and federal laws

• Maintain a clean, safe, and organized work environment

• Uphold and demonstrate a complete understanding of company policies and procedures

• Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client

• Support store leadership in all inventory control programs

• Ensure all cash handling procedures are followed at all times

• Provide daily oversight of the floor team

• Promote a positive attitude among teammates and guests

• Merchandise product to maximize sales

• Fulfill guest needs quickly and efficiently

• Oversee cleanliness of shop and displays

• Resolve guest complaints and/or refunds

• Manage employee breaks and hours in accordance with labor laws

• Achieve sales goals and other performance metrics

• Create and implement daily check-ins, goals, and performance notes with staff

• Support sustainability and conservation efforts through team education and practices

• Support community engagement through hiring efforts and giving-back initiatives

• Perform additional duties as assigned by leadership

Requirements

• Strong interpersonal and communication skills with the ability to engage management, team members, and guests

• Proven leadership skills with a focus on team development and partnership building

• Strong problem-solving and organizational abilities

• Ability to remain flexible in a fast-paced environment

• POS system knowledge

• Ability to stand for extended periods and lift/move boxes (10–35 lbs)

• Ability to work varied hours including nights, weekends, and holidays