Inside Sales- In House Appointment Setter

Take Charge, Stay Sharp, and Keep the Pipeline Full!

Do you love fast-paced work where your results are measurable every single day?Are you competitive enough to hit goals but personable enough to win people over?If you thrive on structure, energy, and results, Derheim Painting wants you on our team as our next CSR Appointment Setter!

Role Overview

As our CSR Appointment Setter, you’re the first impression of Derheim Painting — answering inbound calls, qualifying leads, and booking appointments for our sales team. You’ll also make outbound calls to past clients and cold leads, helping keep our sales calendar full and our pipeline organized.

Key Responsibilities

• Answer inbound calls within 30 seconds and convert them into booked appointments.

• Make 50+ outbound calls daily to warm and cold leads.

• Manage follow-ups and move every lead through the High Level (HL) pipeline.

• Track metrics — set rate, booking rate, and follow-up success.

• Maintain CRM data accuracy and ensure no lead is ever lost or forgotten.

• Communicate daily with the sales team to confirm appointments, cancellations, and updates.

• Represent Derheim Painting with professionalism and a smile in every conversation.

Outcomes & Success Metrics

• Set Rate: ≥ 70% of inbound calls result in booked appointments.

• Booking Rate: ≥ 60% of scheduled appointments completed.

• Outbound Activity: 50+ outbound calls daily with consistent follow-ups.

• CRM Accuracy: 100% of leads properly tagged and tracked.

• Customer Experience: Positive tone, fast response, 5-star communication.

Ideal Personality Fit

You’re confident, assertive, and goal-driven. You thrive on hitting targets, love a challenge, and enjoy friendly competition. You bring energy, urgency, and a sense of ownership to every call — and you can turn a “maybe later” into a solid appointment with persistence and charm.

You’re a Great Fit If You…

• Are competitive, upbeat, and motivated by results.

• Enjoy structured systems, scoreboards, and measurable progress.

• Take pride in accuracy and follow-up consistency.

• Like friendly competition and team accountability.

• Want to grow with a company that values ownership and improvement.

This Role Is NOT for You If You…

• Need constant supervision or reminders.

• Dislike talking on the phone all day.

• Avoid confrontation or objections.

• Don’t want your performance tracked by numbers.

What We Offer

• Competitive hourly pay + performance-based bonuses.

• Growth potential in a fast-expanding painting company.

• Supportive leadership and training on proven systems.

• A values-driven culture focused on teamwork, integrity, and excellence.

• Fun, energetic environment where results are celebrated.

THIS IS NOT A RECEPTIONIST ROLE, THIS IS NOT A CUSTOMER SERVICE ROLE! THIS IS ASKING HOMEOWNERS QUESTIONS AND GETTING THEM TO COMMIT TO A SALES APPOINTMENT!!!