About This Role
Join Our Team at Blue Gander Window Cleaning! Located in Boise, Idaho, Blue Gander Window Cleaning is a leader in residential and commercial window cleaning across the Treasure Valley. We pride ourselves on delivering exceptional service while fostering a healthy, positive, and fun work environment. We are currently seeking a dynamic and enthusiastic Customer Experience Specialist to join our growing company! This key role is responsible for owning the entire customer lifecycle from lead to loyalty, ensuring 100% responsiveness and optimal schedule density. If you enjoy talking on the phone, thrive in a fast-paced office environment, enjoy working with a supportive team, and have a passion for organization and customer service, we want to hear from you. What You'll Do: ● Inbound Command: Own all incoming customer communication (calls, emails, and texts), striving for zero missed calls during business hours. ● Pipeline Conversion: Manage the estimate-to-booking process, including pricing jobs/services, creating estimates, and following up on open proposals to maximize closing rates. ● Schedule Optimization: Strategically book and coordinate services in Housecall Pro (HCP) to minimize technician drive time and maximize "wrench time." ● Reputation Management: Manage the customer feedback loop (Surveys/Reviews) and resolve "Relational" callbacks (unhappy customers who don't need a redo, just an apology/adjustment). ● Outbound Momentum: Execute service plan follow-ups and marketing campaigns to proactively fill gaps in the schedule. ● Collaborate with sales and operations teams to maintain seamless workflows. ● Take on new tasks as needed, demonstrating flexibility and adaptability. What We Offer: ● Health and Dental Insurance: 100% premium coverage after 90 days. ● Generous Time Off: Two weeks of Paid Time Off and five paid holidays annually. ● Leadership Development Opportunities: Grow with us! ● Supportive Team Culture: Collaboration and mutual success are at the heart of our company. Hours: Monday-Friday, 8:30 AM - 5:30 PM
Pay & Benefits
Salary: $21-$21/hr
Schedule & Location
onsite • Boise, ID
Requirements
About Blue Gander Window Cleaning
When you work with the Blue Gander Window Cleaning team, you will have the peace of mind that you are getting the best exterior cleaning services for your home or business. Our team prides itself on being experts in their field, keeping your home or business looking its very best.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.