Customer Experience Specialist

Join Our Team at Blue Gander Window Cleaning

Located in Boise, Idaho, Blue Gander Window Cleaning is a leader in residential and commercial window cleaning across the Treasure Valley. We pride ourselves on delivering exceptional service while fostering a healthy, positive, and fun work environment.

We are currently seeking a dynamic and enthusiastic Customer Experience Specialist to join our growing company. This key role owns the entire customer lifecycle from lead to loyalty, ensuring 100% responsiveness and optimal schedule density.

If you enjoy talking on the phone, thrive in a fast-paced office environment, enjoy working with a supportive team, and have a passion for organization and customer service, we want to hear from you.

What You'll Do

• Inbound Command: Own all incoming customer communication (calls, emails, and texts), striving for zero missed calls during business hours

• Pipeline Conversion: Manage the estimate-to-booking process, including pricing jobs/services, creating estimates, and following up on open proposals to maximize closing rates

• Schedule Optimization: Strategically book and coordinate services in Housecall Pro (HCP) to minimize technician drive time and maximize “wrench time”

• Reputation Management: Manage the customer feedback loop (surveys/reviews) and resolve relational callbacks from unhappy customers who need service recovery rather than a redo

• Outbound Momentum: Execute service plan follow-ups and marketing campaigns to proactively fill gaps in the schedule

• Collaborate with sales and operations teams to maintain seamless workflows

• Take on new tasks as needed, demonstrating flexibility and adaptability

What We Offer

• Health and dental insurance: 100% premium coverage after 90 days

• Generous time off: Two weeks of paid time off and five paid holidays annually

• Leadership development opportunities

• Supportive team culture focused on collaboration and shared success

Schedule

• Monday through Friday

• 8:30 AM – 5:30 PM

Requirements

• You enjoy talking on the phone—texting is for introverts

• Numbers and data are your jam—you thrive in spreadsheets and analysis

• You’re a confident decision-maker and can work independently

• Providing excellent customer service and making people happy energizes you

• You’re tech-savvy and comfortable using a variety of web-based software

• You enjoy solving puzzles and improving workflow processes

• Organization and communication are your superpowers

• You’re excited about building, improving, and enhancing processes

• Ability to pass a background check