Careers at Blue Gander Window Cleaning

Join Our Team at Blue Gander Window Cleaning! Located in Boise, Idaho, Blue Gander Window Cleaning is a leader in residential and commercial window cleaning across the Treasure Valley. We pride ourselves on delivering exceptional service while fostering a healthy, positive, and fun work environment. We are currently seeking a dynamic and enthusiastic Customer Experience Specialist to join our growing company! This key role is responsible for owning the entire customer lifecycle from lead to loyalty, ensuring 100% responsiveness and optimal schedule density. If you enjoy talking on the phone, thrive in a fast-paced office environment, enjoy working with a supportive team, and have a passion for organization and customer service, we want to hear from you. What You'll Do: ● Inbound Command: Own all incoming customer communication (calls, emails, and texts), striving for zero missed calls during business hours. ● Pipeline Conversion: Manage the estimate-to-booking process, including pricing jobs/services, creating estimates, and following up on open proposals to maximize closing rates. ● Schedule Optimization: Strategically book and coordinate services in Housecall Pro (HCP) to minimize technician drive time and maximize "wrench time." ● Reputation Management: Manage the customer feedback loop (Surveys/Reviews) and resolve "Relational" callbacks (unhappy customers who don't need a redo, just an apology/adjustment). ● Outbound Momentum: Execute service plan follow-ups and marketing campaigns to proactively fill gaps in the schedule. ● Collaborate with sales and operations teams to maintain seamless workflows. ● Take on new tasks as needed, demonstrating flexibility and adaptability. What We Offer: ● Health and Dental Insurance: 100% premium coverage after 90 days. ● Generous Time Off: Two weeks of Paid Time Off and five paid holidays annually. ● Leadership Development Opportunities: Grow with us! ● Supportive Team Culture: Collaboration and mutual success are at the heart of our company. Hours: Monday-Friday, 8:30 AM - 5:30 PM

Looking for a job where you can stay active, work outdoors, and grow your career? Join Blue Gander Window Cleaning, a leading exterior cleaning company in Treasure Valley! No experience? No problem! We provide full training and all the tools you need. 💰 What We Offer: ✅ Competitive Pay: Starting at $18/hour with productivity bonuses, tips, and seasonal incentives. Most team members earn $19-$22/hr within a few months! ✅ Tips: Earn extra based on performance ✅ 100% Employer-Paid Benefits: We cover your health & dental insurance (up to $365/month value). If you don’t need our insurance, we add $200/month to your paycheck! ✅ Paid Time Off & Holidays: Enjoy two weeks of PTO and five paid holidays per year. ✅ Career Growth: We promote from within! Fast-track to leadership roles with our structured advancement program. ✅ A Supportive Team Environment: Work with a professional, well-organized crew that values hard work and respect. ✅ Extra Perks: Stocked fridge with free drinks & snacks in our shop! ️ What You’ll Do: ● Window & Gutter Cleaning, Pressure Washing ● Holiday Light Installation (October–December) ● Flexible Schedule: Monday-Friday 7:00 AM - 3:00/4:00 PM, optional weekend shifts