Remote Business System and Integration Specialist

About PW USA:

At ProfitWorks, we believe that our people are the heart of our success. We are passionate about creating an environment where everyone feels valued, supported, and excited to grow. We’re looking for an Estimator Administrator to join our team to work directly with our client in the USA. Our team has two team members that have been with the founder for over ten years. Multiple others are nearing the five-year mark. This client is highly respected in the painting industry with national accolades and known for an incredible culture.

What we do:

We are a recruitment firm serving the home service and trades industry. Our referrals are all word of mouth, we have a client waiting list for onboarding. This is our fifth-year, and we still have every client we started the business with. We do things differently. It’s all about relationships and serving with excellence. We build and create solutions for our clients to be assisted with critical functions in their business.

What You Will Do1. AI Automations

• Own and maintain AI-powered workflows and operational automations across multiple business functions.

• Build and optimize automation workflows using platforms such as Make, Zapier, n8n, Claude,

ChatGPT, and related tools.

• Identify operational inefficiencies and recommend automation opportunities to improve workflow execution.

• Create and maintain prompt libraries, workflow templates, and reusable automation structures.

• Perform workflow testing, QA validation, troubleshooting, and optimization of automation processes.

• Support AI adoption and operational enablement across teams

2. Software Implementation & Systems Integration

• Manage integrations and system connectivity across operational platforms including CRM, project management, scheduling, accounting, and communication tools.

• Support API integrations, webhooks, workflow connections, and data synchronization between systems.

• Troubleshoot broken automations, workflow interruptions, integration gaps, and operational inconsistencies.

• Help maintain workflow documentation, systems organization, and operational visibility.

• Monitor automation reliability, platform performance, and workflow efficiency.

• Participate in process optimization and systems improvement initiatives.

3. Implementation Support

• Support implementation rollouts, workflow execution, onboarding, and operational adoption initiatives.

• Coordinate implementation-related tasks, testing, follow-ups, and documentation.

• Assist with SOP creation, workflow mapping, and operational process documentation.

• Work closely with implementation leadership, project stakeholders, and operational teams during rollout phases.

• Escalate implementation blockers, governance concerns, or technical issues when necessary.

• Help maintain organized project tracking, implementation updates, and rollout visibility.

4. Data Management, Reporting & Analytics

• Help maintain accurate and organized operational data across systems and workflows.

• Support reporting, dashboard updates, workflow monitoring, and operational visibility initiatives.

• Assist in identifying data inconsistencies, operational gaps, and workflow improvement opportunities.

• Support AI-assisted reporting and operational analytics initiatives.

5. Cross-Team Collaboration & Enablement

• Work closely with Operations, Finance, Sales, and HR teams to support workflow execution and systems adoption.

• Assist users when workflows, automations, or integrations require troubleshooting or operational support.

• Communicate implementation updates, blockers, and operational concerns clearly and professionally.

• Contribute to a collaborative, solutions-focused, and process-driven working environment.

What We Are Looking For

Core Experience & Qualifications

• Experience in workflow automation, systems integration, operations support, or software implementation.

• Familiarity with automation tools such as Make, Zapier, n8n, or similar platforms.

• Basic understanding of APIs, webhooks, and system integrations.

• Strong organizational, troubleshooting, and problem-solving skills.

• Comfortable working cross-functionally with multiple stakeholders and teams.

• Strong written and verbal communication skills.

• Comfortable working in a remote and fast-paced environment.

• Experience supporting operational or implementation workflows is highly preferred.

AI & Automation Capabilities

• Active user of AI tools such as Claude, ChatGPT, Gemini, or similar platforms.

• Comfortable using AI tools to improve workflow efficiency and operational execution.

• Understanding of workflow automation concepts and process improvement.

• Ability to support AI-assisted workflows, templates, and operational automations.

• Comfortable learning governance standards and implementation best practices.

Preferred Tech Stack Exposure

Must Have

• Make / Zapier / n8n

• Claude Code, Claude Console / ChatGPT / Gemini

• REST APIs & Webhooks

• Workflow automation and systems integration experience

• Basic operational reporting and spreadsheet management

Strongly Preferred

• CRM and project management platform integrations

• Google Workspace

• Multi-platform workflow coordination

• QBO (QuickBooks Online)

Nice to Have

• Basic Python or scripting exposure

• Documentation or SOP creation experience

• AI workflow implementation exposure

• Database familiarity

• JobTread

Character & Working Style

• Self-motivated, self-starter, and eager to learn

• Demonstrates accountability, ownership, and reliability in day-to-day execution

• Organized and proactive in problem solving

• Comfortable working within structured operational processes

• Team-oriented and collaborative

• Adaptable to evolving systems and workflows

• Comfortable working within active implementation rollouts and operational process transitions

• Open to feedback, mentorship, and continuous improvement

• Reliable, accountable, and detail-oriented

Support Structure

This role operates within an existing implementation and governance leadership structure.

The Business Systems and Integrations Specialist (BSI) will work alongside implementation leadership for:

• Governance oversight

• Systems architecture guidance

• Quality assurance support

• Operational rollout coordination

• Escalation support for complex implementation scenarios

This structure is designed to support scalable implementation delivery, operational alignment, and continuous professional growth.

Why You Will Love Working Here

• Supportive Team — Join a team that values collaboration, removes friction, and celebrates achievements. You will not be left to figure it out alone.

• Loyalty & Long-Term Culture — Team members who worked with the founder in a prior company have followed. Two have over 13 years with the founder. Generous opportunities for personal and professional development without the corporate nonsense that steals your soul.

• Career Growth — Opportunities for professional development and advancement. Hunger for performance is matched with real advancement opportunities.

• Continuous Learning — We encourage staying current with AI trends, automation tools, and industry best practices. We provide ongoing training and development to keep you sharp and growing.

• Health & Wellness Benefits — HMO, retirement, and a full benefits package. We care about your well-being and provide resources to keep you at your best.

• Community — You are embedded in a peer community of BSIs across client organizations in the same industry. Shared playbooks, peer roundtables, and knowledge exchange — you are never operating alone.

Fully Remote Work — 100% work from home. Part of a US-Philippines team. Balanced work-life with a predictable schedule.

Benefits:

• 80–120 Hours of PTO

• 7 Paid Holidays

• 13th Month Pay (PH)

• Paid HMO Plan (PH)

• SSS & PhilHealth Reimbursement (PH)

• Career Advancement After Mastery

• Comprehensive, full compensated onboarding program

• Performance-based Compensation Opportunities