Customer Service Representative

Are you ready to ignite your career with a dynamic role that puts your exceptional organizational, client service, and computer skills to the test? Look no further! We're on the hunt for a top-notch Customer Service Specialist to join our team and take your talents to the next level.

Position Highlights:

As our Customer Service Specialist, you'll be the driving force behind the exceptional customer service at Sani-Bright Carpet Cleaning.

What You’ll Be Doing:

Effectively manage incoming calls, texts, and emails

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Schedule & communicate with technicians to meet customer requirements

Assign jobs based on priority to the available workforce

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Serve and assist walk-in customers at our area rug check-in counter

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

What We Offer:

A vibrant and energetic work environment.

Expert, on-going customer service training & coaching support to keep you at the top of your game.

The chance to be the go-to expert for high-end customer service.

Opportunities for personal and professional growth.

Competitive compensation, bonuses, and benefits.

The satisfaction of knowing you're a key player in our team’s success.

Requirements to Shine:

A magnetic phone presence and a customer-service superpower.

Preferably, 2 years previous experience working as a CSR or Dispatcher.

Juggling multiple tasks with grace is your forte.

Ability to work 1 Saturday each month.

You have the charisma to present and sell our outstanding services.

Typing at the speed of light—50 words per minute or more.

Additional computer experience preferred (familiar with modern Microsoft (excel, outlook, word, etc) and Customer Record systems (for example: Quickbooks, ServiceTitan, etc.) on Windows PC)

Self-motivated and ready to rock.

Eligible to work in the United States.

A clean record (pass a background check and drug screen).

Dress to impress in smart casual attire.

If you're up for this thrilling challenge and ready to make a real impact, don't miss your chance to be our next Customer Service Specialist! Apply today and embark on a journey that will redefine your career path. Join Sani-Bright and become a vital part of our customer-centric service business!