Office Administrator

The Office Administrator serves as a central hub of communication and coordination for Renew Painting and plays a key role in driving an excellent customer experience. This role blends administrative support, customer service, marketing assistance, and operational organization. The ideal candidate is proactive, highly organized, and skilled at handling multiple responsibilities with a positive and professional demeanor. Key Responsibilities Customer Service & Sales Support ● Serve as the first point of contact when customers call the office ● Own the full intake process—from initial inquiry to scheduling quotes ● Manage leads in the CRM (Monday.com), ensuring notes are up to date ● Assist in scheduling quote appointments and forming efficient sales routes ● Communicate appointment details with customers and ensure proper setup in the necessary software tools ● Respond to customer inquiries or direct them to the appropriate team member ● Support the sales team in quoting and proposal preparation, if needed ● Assist Project Managers during active jobs with updates to work orders and invoices Marketing Support ● Manage and update the Renew Painting Google Business Profile weekly (posts, photos, reviews) ● Solicit Google reviews by sending follow-up texts and maintaining a bi-weekly spreadsheet ● Maintain and update the company website as needed ● Use Canva and Mailchimp to create newsletters and assist in designing marketing materials ● Order marketing items such as yard signs, thank-you cards, door hangers, and gifts ● Support the execution of marketing campaigns developed by the Operations Manager Operations & Admin Duties ● Keep the office organized and manage the supply inventory ● Assist with digital file and Drive organization ● Pay monthly bills and log material costs for job costing ● Update daily timesheets and input data into job costing ● Upload timesheets to Google Drive each pay period ● Use and maintain fluency in tools including Zapier, PaintScout, Google Calendar, Slack, Connecteam, Monday.com, and HeyPros ● Create and edit documents or spreadsheets as needed in Google Sheets or Docs ● Help coordinate team events and customer appreciation initiatives Executive Assistance ● Research and place orders for CEO ● Manage occasional material returns ● Provide day-to-day assistance with special tasks or operational needs What You Need to Thrive ● Strong organizational skills, ability to prioritize and focus ● Clear written and verbal communication ● Experience with Google Workspace, CRM tools, and basic marketing platforms ● Ability to work both independently and as part of a team ● Friendly, solution-oriented, and customer-focused ● A passion for serving others with excellence Compensation & Benefits ● This is a full-time (30-40 hours per week), in-office position with an expected pay range of $18-20/hr, depending on experience and skill level. Pay will increase commensurate with performance and execution of responsibilities. ● Opportunities for growth, performance-based raises, and additional responsibilities may become available over time. ● We offer health insurance, 401k options (after time eligibility), and opportunities for bonuses + additional benefits such as paid time off and professional development opportunities. Qualifications: ● Strong communication and organizational skills ● Proficiency with Microsoft Office or Google Workspace ● Ability to multitask and work independently