Operations Assistant

To complete the application, fill out this 90-second form:

https://careers.hirebus.com/jobs/b0387386-19d8-4fde-925d-70d7f35c74a9

About the Job

The Operations Assistant provides phone and administrative support to everyone at Joe Taylor Restoration as needed.

Who We Are

Joe Taylor Restoration is more than a restoration company — we are a lifeline for people in their most difficult moments. As the leading property restoration company in the Southeastern United States, we have built a reputation for excellence, reliability, and heart.

We live this cause through our Core Focus: delivering an Unmatched Service Experience® in every interaction, on every job, for every client.

This experience is made real through our Core Values: Integrity Above All, Accountability, WOW Factor Personal and Professional Growth.

What You’ll Do

• Assist answering incoming calls, respond to emails, and assist with customer inquiries.

• Receive, process and distribute requests via email and 6-line phone system.

• Dispatch new losses as well as Comp/Peer Review/Agent Leads.

• Assist in the monitoring of email inboxes to ensure flagged email responses by internal staff are addressed immediately and forwarded to appropriate person.

• Responsible for Water Division report processing including proofing, editing and confirming claim details on the appropriate reports. Review and send to insurance carrier (along with photos) and/or log in Sugar.

• Responsible for Water Division Final Report processing including: review all final billing documents for accuracy, forward the final reports to the appropriate department and person(s).

• Assist Office Manager with processing of all vendor program assignments and follow up with Project Team Leaders as needed to meet timeline requirements.

• Maintain SUGAR database: loss input, status updates, file documentation (Brainlink).

• Run assigned reports to ensure proper file management and workflow.

• Any and all other duties assigned by the supervisor.

Qualifications

• Minimum Education: High School diploma or GED

• Minimum Experience: One to two (1-2) years of customer service or administrative experience and/or training

Knowledge, Skills and Abilities

• Expected to be proficient in Microsoft Office Suite (Outlook, Microsoft Word, Microsoft Excel)

• Expected to have knowledge of CRM Systems, Xactimate and Symbility

• Expected to be able to efficiently manage multi-Line phone system

• Expected to have the ability to type 45-55 WPM and 8,000 KPH

• Expected to have ecellent problem-solving skills

• Expected to interact positively with other employees of all levels

• Expected to exhibit adaptability, flexibility, self-control and maturity in work and behavior

• Expected to recognize situations that require notification of a manager

• Expected to analyze, interpret and communicate data effectively both verbally and in writing

• Expected to effectively present information and respond to questions from leadership

• Expected to complete assignments with promptness and accuracy