CSR - Remote

What You’ll Do (Core Responsibilities)

Speed-to-Lead & Booking (Primary)

Call new leads within 60 seconds of receiving the lead

Qualify the request quickly (what’s happening, urgency, location, access, etc.)

Schedule an appointment for an electrician to come on-site

Confirm contact details and ensure the customer knows what to expect

Customer Service & Communication

Handle inbound calls, texts, and follow-ups professionally

Calm anxious customers, ask smart questions, and build trust fast

Speak confidently about common electrical work (without “over-explaining”)

Dispatching & Coordination

Schedule and dispatch jobs efficiently (minimize gaps, route smart, keep the day tight)

Confirm appointments, send reminders, reduce cancellations/no-shows

Document everything clearly in the system

Systems / Admin

Update job notes, tags, customer info, and outcomes in our CRM

Track lead source, booking status, and next steps

ServiceTitan experience is a major advantage (or similar CRM/dispatch software)

What “Great” Looks Like in This Role

You sound American / neutral (not just “good English” — truly near-native)

You can control a call: friendly, confident, efficient

You can “talk up” the electrician and the visit in a way that builds value and trust

You move fast without sounding rushed

You treat scheduling like a game of Tetris — organized, accurate, proactive

Required Skills / Qualifications

Near-native English fluency + American/neutral accent (must be highly natural)

Strong phone presence: clear, warm, professional, confident

Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred

Proven ability to book appointments and handle objections

Excellent written English (for notes, texts, follow-ups)

Highly organized, reliable, and calm under pressure

Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking

Big Bonus Points

ServiceTitan experience

Experience with residential electrical customer service or dispatch

Understanding of common electrical job types (troubleshooting, panel work, EV chargers, lighting, outlets/switches, etc.)