CSR - Remote

What You’ll Do (Core Responsibilities)

Speed-to-Lead & Booking (Primary)

• Call new leads within 60 seconds of receiving the lead

• Qualify the request quickly (what’s happening, urgency, location, access, etc.)

• Schedule an appointment for an electrician to come on-site

• Confirm contact details and ensure the customer knows what to expect

Customer Service & Communication

• Handle inbound calls, texts, and follow-ups professionally

• Calm anxious customers, ask smart questions, and build trust fast

• Speak confidently about common electrical work (without “over-explaining”)

Dispatching & Coordination

• Schedule and dispatch jobs efficiently (minimize gaps, route smart, keep the day tight)

• Confirm appointments, send reminders, reduce cancellations/no-shows

• Document everything clearly in the system

Systems / Admin

• Update job notes, tags, customer info, and outcomes in our CRM

• Track lead source, booking status, and next steps

• ServiceTitan experience is a major advantage (or similar CRM/dispatch software)

What “Great” Looks Like in This Role

• You sound American / neutral (not just “good English” — truly near-native)

• You can control a call: friendly, confident, efficient

• You can “talk up” the electrician and the visit in a way that builds value and trust

• You move fast without sounding rushed

• You treat scheduling like a game of Tetris — organized, accurate, proactive

Required Skills / Qualifications

• Near-native English fluency + American/neutral accent (must be highly natural)

• Strong phone presence: clear, warm, professional, confident

• Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred

• Proven ability to book appointments and handle objections

• Excellent written English (for notes, texts, follow-ups)

• Highly organized, reliable, and calm under pressure

• Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking

Big Bonus Points

• ServiceTitan experience

• Experience with residential electrical customer service or dispatch

• Understanding of common electrical job types (troubleshooting, panel work, EV chargers, lighting, outlets/switches, etc.)

Pay & Benefits

• Pay: $18,000–$24,000/year

Schedule & Location

• Remote • Tucson, AZ

• Remote work available

Requirements

• Near-native English fluency + American/neutral accent (must be highly natural)

• Strong phone presence: clear, warm, professional, confident

• Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred

• Proven ability to book appointments and handle objections

• Excellent written English (for notes, texts, follow-ups)

• Highly organized, reliable, and calm under pressure

• Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking