Project Manager

At No Drip Painting, we don’t just paint — we deliver a seamless, stress-free experience for our clients. We are looking for a Customer Experience Project Manager who excels in communication, conflict resolution, and multitasking.

In this role, you will be the primary point of contact for clients, empowered to resolve issues on the spot, coach crews in the field, and oversee 10–20 projects at once without missing a detail. If you enjoy working in the field, solving problems professionally, and leading teams while keeping customers satisfied, this role is for you.

Key Responsibilities

Customer Experience Leadership

• Serve as the primary point of contact for clients from project start to completion

• Provide proactive daily updates via calls, texts, or emails

• Resolve escalated customer concerns professionally while maintaining strong relationships

• Make real-time decisions (scope adjustments, scheduling changes, minor credits/repairs) within company standards

Project Ownership & Organization

• Manage 10–20 active projects, ensuring schedules, budgets, and crews remain aligned

• Translate estimates into detailed work orders, task lists, and clear job expectations

• Monitor progress and implement solutions to keep projects on track

• Maintain accurate documentation of scope changes, checklists, and updates

Crew Coaching & Leadership

• Partner with Crew Leaders and painters to maintain quality standards

• Provide in-field coaching, feedback, and support

• Identify challenges early and collaborate with leadership to resolve them

• Mentor team members and help develop future leaders

Quality & Closeout

• Conduct final walkthroughs to ensure all work meets company standards

• Secure payment and collect 5-star Google reviews within 24 hours of project completion

• Ensure job sites remain safe, clean, and professional at all times

Required Skills & Qualifications

• 2+ years of project management experience in construction, trades, or painting

• Strong, professional, and confident communication skills

• Excellent conflict resolution and problem-solving abilities

• Highly organized with the ability to manage multiple projects simultaneously

• Experience in team leadership and coaching

• Tech-savvy; comfortable using Google Workspace, Slack, and similar tools (Paint Scout is a plus)

• Spanish/English bilingual is a plus, but not required

• Valid driver’s license with a clean driving record

Compensation & Benefits

• $60,000 per year, plus performance bonuses

• Health, dental, and vision insurance

• Unlimited vacation (with manager approval)

• Company vehicle, cell phone, and required technology provided

• Paid holidays

• Career growth opportunities within No Drip Painting