About This Role
The Production Coordinator plays a critical support role within the production department by assisting Production Managers with scheduling, customer communication, documentation, and daily operational coordination. This position is ideal for a highly proactive, detail-oriented professional with strong customer service skills and a high level of comfort using technology. The Production Coordinator helps ensure projects move smoothly, customers stay informed, and internal teams remain aligned. Key Responsibilities Customer Service & Communication: • Serve as a primary support contact for customers throughout the production process. • Provide timely updates to customers regarding schedules, next steps, and general project status. • Respond professionally to customer inquiries via phone, email, and text. • Escalate issues or concerns to Production Managers as needed. Production Support: • Support Production Managers with scheduling, coordination, and daily job tracking. • Assist with organizing job files, work orders, and project documentation. • Help coordinate internal teams, subcontractors, and vendors as directed. • Track job progress and ensure required information is updated accurately. Administrative & Technical Support: • Maintain accurate records in production and CRM systems. • Enter notes, schedules, and status updates into project management software. • Assist with reporting, follow-ups, and task management. • Use technology tools efficiently to keep workflows organized and on schedule. Proactivity & Problem Solving: • Anticipate potential delays or issues and communicate proactively. • Follow up on open items without being prompted. • Support continuous improvement of production processes and customer experience. Qualifications: • Strong customer service or client-facing experience. • High level of organization and attention to detail. • Tech-savvy with the ability to learn new software quickly. • Excellent written and verbal communication skills. • Proactive, dependable, and comfortable managing multiple priorities. • Experience supporting operations, production, or project teams preferred.
Pay & Benefits
Salary: $20-$25/hr
Schedule & Location
onsite • New Berlin, WI
About Guardian
Guardian is a building envelope consulting and full service turn-key construction firm with clients throughout South Eastern Wisconsin. Guardian specializes in building technology consulting and turn-key construction services for all types of buildings both residential and commercial. Our focus is on preventing and resolving problems related to building design, specifications, and construction.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.