About This Role
Position Summary
-Responsible for efficiently managing tech routes, dispatching calls, and updating service statuses to ensure timely HVAC service delivery.
-Acts as a critical communication hub between technicians, customers, and management to drive operational success and maintain high customer satisfaction.
Essential Duties and Responsibilities
-Manage and assign daily service calls to HVAC technicians based on skillset and geographic location.
-Monitor service progress and update customer service statuses in real time.
-Coordinate effectively with technicians and management to address scheduling conflicts and urgent repairs.
-Maintain detailed records of dispatch activities and service history
-Ensure communication accuracy to support billing and customer follow-up processes.
Key Tasks / Daily Activities
-Review incoming service requests and prioritize calls efficiently.
-Dispatch qualified technicians to service calls promptly while ensuring optimal route management.
-Track technician progress using the company’s dispatch software and update the system regularly.
-Communicate with customers to confirm appointments and relay technician ETAs.
-Resolve scheduling issues and reassign calls as needed to maintain service standards.
Required Qualifications and Skills
-Experience in a dispatch or operations role, preferably in field service industries
-Strong communication skills and proficiency in dispatch and routing software.
-Excellent problem-solving abilities and keen attention to detail.
-Capable of working under pressure in a fast-paced environment.
Preferred Experience
-Experience in the HVAC or broader home services industry.
-Familiarity with CRM and dispatch management systems.
-Prior experience managing technician schedules and routes.
-Background in customer service and field operations coordination.
Pay & Benefits
Pay: Pay not specified
Schedule & Location
onsite • Colorado Springs, CO
About Ascent HVAC and Home Solutions
Trust Ascent HVAC & Home Solutions for expert HVAC repairs, installations, and maintenance plans in Westminster and the North Denver metro. From air conditioning and furnace services to heating system care and emergency HVAC support, we keep your home comfortable year-round with reliable, professional service.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.