Careers at Happy House Madison

Happy House Cleaning is a rapidly growing residential cleaning company in Dane County. We are committed to professionalism, quality, and consistency, building long-lasting relationships with our clients while fostering a positive, growth-oriented culture for our team. Our mission is to always “Aim 4 Better” – a better cleaning experience for clients, a better culture for our team, and a better life for ourselves. Our values — communication, professionalism, quality, and learning — guide everything we do. We are looking for a Training Manager to lead, coach, and develop our team of cleaning professionals, and to build and implement our company-wide training program. Cleaning experience is highly preferred but not required if the candidate demonstrates strong leadership, creativity, and alignment with our culture and values. Who We Are Looking For We want someone who brings energy, creativity, and strong leadership to the role. Key qualities include: Positive Attitude -Ability to tactfully guide and correct team members -Lead with encouragement and support Creativity -Build and refine the company’s training program -Strong communication and writing skills -Comfort using computers and software tools Strong Work Ethic -Committed to contributing to a fast-growing company -Self-starter who takes initiative and follows through on responsibilities Lead by Example -Arrive on time, maintain a professional appearance -Demonstrate the standards and values of Happy House Cleaning daily Key Responsibilities -Build, maintain, and continuously improve the training program and materials -Recruit, hire, and onboard new cleaning staff -Train and mentor team leaders (“train the trainers”) -Occasionally train cleaning technician trainees, in the field, when Trainers are not available -Conduct performance reviews and provide constructive feedback -Oversee quality assurance to ensure adherence to company standards -Conduct field visits to coach staff and reinforce expectations (supervisory role; not responsible for cleaning) Why Join Us? -Lead a growing team and shape our training program -Work in a supportive, employee-oriented and growth-focused culture -Opportunity to make a tangible impact on the company and your career -Relocation assistance may be available -Health insurance is not provided in this position

Job Description and Organization Goals: Technicians must create a clean and orderly environment for our clients that will become a critical factor in maintaining and strengthening our company’s reputation. We do this through professionalism and communication. Technicians are expected to clean, wipe, and/or disinfect surfaces, dust, vacuum, and wash floors while following a specific set of procedures, trained during on-boarding, and instructions available in a mobile app. Responsibilities and Expectations: ● Presenting in a professional and friendly manner to our clients and each other ● Following our company’s guidelines, policies, and expectations ● Meeting allowed hours ● Maintaining quality scores of 95% or higher ● Following this company's efficiency tips, systems, and checklists Skills Needed: ● Team Players - Enjoys working with others, positive attitudes, and excels at communication between team members, management, and clients. ● Sense of Urgency - We never stop moving. Think of it as a built-in gym membership at work! ● Time Managers - Ability to follow a schedule and finish the job on time. ● Strong Eye Muscles - Team members who can spot and remove filth that may be invisible to the untrained eye, especially in a “clean” home. ● Punctual People - Consistently arrives at cleanings on time, fit for duty, and bright-eyed and bushy-tailed. Benefits and Salary Range: ● New team members will start out making $20.00 per hour with the ability to rapidly increase their hourly earnings by improving their efficiency and/or taking on more responsibility. Maximum hourly earning potential for a technician is $40 per hour. The current average pay for our technicians is $31 per hour. ● PTO after 6 months. ● Weekly bonuses, up to $130 per week for full time technicians. ● Tips! On average our technicians make an extra $2,500 per year on tips. ● Payment will be distributed via direct deposit every other Friday.