Careers at Smalling Masonry

Smalling Masonry is hiring a Sales Consultant in Indianapolis, IN, a role that blends fireplace and chimney inspection with in-home consultative sales. You need proven sales ability and the willingness to climb ladders, work in attics, and get on roofs to inspect the system. On-target earnings run $75,000 to $150,000 per year on a commission structure with no cap once training ends, plus 12 weeks of paid training to learn the technical side. Who You Are: • You ask good questions and enjoy diagnosing a problem before you ever pitch a solution. • You can take something technical and explain it so a homeowner feels informed, not talked at. • You put integrity and customer safety ahead of closing a sale. • You are coachable, ready to follow a proven sales and inspection process, and you hold yourself accountable for your results. • You bring proven sales experience, ideally in consultative, outside, or in-home sales, and you are comfortable discussing larger home investments and asking for the business. • You bring the physical readiness to climb ladders, get on roofs, and work in attics and tight spaces, plus the attention to detail and follow-through to manage your own appointments and proposals. Who We Are: • We are an Indianapolis-area fireplace and chimney specialist built on craftsmanship, integrity, and education. • We believe homeowners deserve someone who can inspect a problem correctly, explain it clearly, and recommend a solution they can trust. • We back that belief with 12 weeks of paid training in our inspection, product, and sales process. What You Will Do Each Day: As a Sales Consultant, your day looks like this. • Run preset, qualified appointments in homeowners' homes around the Indianapolis area. • Inspect fireplace, chimney, venting, and exterior chimney systems, including time on ladders, roofs, and attics. • Build estimates, scopes of work, photos, and measurements for every job. • Present your findings and recommended solutions, and ask for the sale. • Manage open proposals and follow up with customers in Housecall Pro. • Coordinate with the office and production teams so what you sell gets delivered. Why You'll Love Working Here: • On-target earnings of $75,000 to $150,000 per year, commission-based with no cap once you're past training. • Full time, onsite field role with a company take-home vehicle. • 12 weeks of paid training before you move to the commission structure. • Health, dental, and vision insurance, plus 401k with company match. • Employer-paid life and disability insurance, paid holidays, and earned PTO. Next Steps: If inspecting a problem, explaining it clearly, and closing the sale sounds like your kind of work, apply as a Sales Consultant.

Install Coordinator – Construction Scheduling & Customer Experience Location: Indianapolis, Indiana | On-site Job Type: Full-time Schedule: Monday-Friday; early start aligned with installation crews Compensation: To be finalized based on experience Reports To: Install Manager and Sales Manager About Smalling Masonry Smalling Masonry is a family-owned chimney, fireplace, and masonry company serving homeowners throughout the greater Indianapolis area. We are known for quality craftsmanship, honest recommendations, clear communication, and doing the next right thing for our customers and our team. The Opportunity We are looking for a highly organized, proactive Install Coordinator to own the administrative and scheduling side of our installation process. This is not a basic appointment-setting role. You will take approved projects from deposit through completion, making sure the scope is clear, materials are ordered and ready, permits are handled, the right crew is assigned, customers are kept informed, and each project is properly closed out. The right person enjoys keeping many moving parts organized, notices missing details before they become problems, communicates confidently with customers and field teams, and takes personal ownership of deadlines and follow-through. What You Will Own  Monitor approved installation jobs in Housecall Pro and move each project through the production pipeline from approval and deposit to material ordered, material received, scheduled, completed, paid, and closed.  Review proposals, job notes, photos, measurements, material lists, and deposit status before a project is released for ordering or scheduling.  Coordinate with Consultants, the Install Manager, Technicians, Apprentices, and the Warehouse team to confirm scope, labor needs, crew skill fit, material readiness, and expected project duration.  Create and maintain an accurate installation calendar based on crew capacity, material arrival dates, weather, project priorities, and company production goals.  Order and track materials; coordinate brick and shingle matches, homeowner approvals, permits, inspections, rebates, and other project requirements.  Proactively communicate with customers regarding material status, scheduling, delays, rescheduling, crew arrival, and next steps.  Track crew progress throughout the day, adjust the schedule when conditions change, and keep affected customers and internal team members informed.  Prepare and review job jackets and confirm required forms, photos, material usage, warranty documentation, invoices, and final project information are complete.  Support accurate job costing by comparing projected labor and material costs with actual costs and ensuring costs are entered into the CRM.  Track installation performance measures, callbacks, schedule status, profitability, and other information needed by management.  Provide limited backup support to the front office when needed without losing focus on installation readiness and project flow. What Success Looks Like  Sold projects do not sit in limbo; every job has a clear owner, current status, next action, and expected timeline.  Crews leave prepared with the correct scope, materials, equipment, permits, and customer information.  Customers receive proactive updates and are not left wondering what is happening with their project.  The installation calendar is realistic, current, and designed to maximize crew productivity without overbooking.  Project paperwork, photos, invoicing, payments, and job-costing information are complete and accurate.  Potential delays, missing materials, unclear scopes, and margin concerns are identified early and escalated with recommended solutions.  Installation profitability and callback goals are consistently tracked and visible to management. What We Are Looking For  Three or more years of experience in scheduling, logistics, project coordination, production administration, construction administration, or a similar high-volume role preferred.  Construction, home-service, chimney, masonry, roofing, HVAC, plumbing, or other field-service experience is strongly preferred.  Strong organizational skills and the ability to manage multiple active projects at different stages without losing details.  Confident written and verbal communication with customers, field employees, vendors, and management.  Excellent follow-through, sound judgment, and the ability to work independently while knowing when to escalate an issue.  Comfort reviewing project scopes, photos, measurements, material lists, invoices, and job-cost information.  Proficiency with CRM or scheduling software; Housecall Pro experience is a plus.  Working knowledge of Microsoft Outlook and Excel.  A calm, solutions-focused approach when weather, material delays, customer changes, or field issues disrupt the plan.  High attention to detail, accuracy, accountability, and a genuine commitment to excellent customer service. Benefits  Health, dental, and vision insurance  Earned paid time off and paid holidays  Employer-paid life insurance and disability coverage  401(k) with employer match  Stable Monday-Friday schedule  Opportunity to play a key role in the growth and operational success of a family-owned company Why This Role Matters The Install Coordinator connects sales, operations, materials, field crews, and the customer. When this role is done well, projects are prepared correctly, crews are productive, customers feel informed, and the company delivers the experience it promised.

At Smalling Masonry, we do not see this as “just a CSR job.” We are looking for a high-performing, highly organized, detail-driven professional to serve as the front line of our customer experience. Internally, we call this role our Director of First Impressions because this person helps shape how customers feel about our company from the very first contact. This is one of the most important positions in our company! If you are the kind of person who likes to take ownership, stay organized, think ahead, communicate clearly, and help a business run better every day, this may be the role for you. About Smalling Masonry Smalling Masonry is a family-owned Indianapolis company specializing in fireplaces, chimneys, inspections, repairs, rebuilds, and related home services. We are known for professionalism, communication, high standards, teamwork, and doing the next right thing. We take pride in being respectful, thorough, and dependable, and we expect the same from our team. What this role does • Answer incoming calls with confidence, warmth, and professionalism • Familiarize yourself with details about our products and services to provide accurate information • Offer customer appropriate guidance to services needed based on information • Schedule service and estimate appointments accurately • Process customer payments • Respond to customer texts, voicemails, emails, and website inquiries • Gather detailed customer information and enter clear, useful notes • Help keep jobs, follow-up, and communication organized • Support the field team with accurate scheduling and handoff information • Reconcile payment accounts • Track lead and advertising sources including tagging customer profiles accurately • Provide excellent customer relationship support from first contact through follow-up • Overcome objections from potential customers regarding scheduling, cost, etc • Have a sense of urgency to respond to inbound leads from potential customers • Following up on satisfaction by making Happy Calls What success looks like in this role • Customers feel heard, reassured, and taken care of • Scheduling and routing is accurate and efficient • Notes are detailed and useful, not vague • Payments and next steps are handled correctly • The team can rely on you to stay on top of moving pieces • Follow through for customers and company process • You help take work off leadership’s plate instead of adding to it What we are looking for • Strong customer service, office, admin, receptionist, or scheduling experience • Excellent phone communication and people skills • Strong attention to detail • Ability to multitask without losing accuracy • Ability to work independently and as part of a team • Strong follow-through and ownership • Reliable attendance and punctuality • Professional, calm, and confident communication • Home service, trades, construction office, or dispatch/scheduling experience is a plus, but not required Compensation and benefits • $20–$25 per hour, depending on experience • Health insurance • Dental insurance • Vision insurance • Earned PTO • Paid holidays • Employer-paid life insurance • Employer-paid disability coverage • 401(k) match Who will thrive here This role is ideal for someone who: • naturally notices details • takes pride in doing things right • can juggle calls, notes, scheduling, and payments • enjoys being part of a team • seeks additional assignments • dependable • wants to be part of a hardworking family business • is open to growth and higher standards

At Smalling Masonry, we do not see this as “just a CSR job.” We are looking for a high-performing, highly organized, detail-driven professional to serve as the front line of our customer experience. Internally, we call this role our Director of First Impressions because this person helps shape how customers feel about our company from the very first contact. This is one of the most important positions in our company! If you are the kind of person who likes to take ownership, stay organized, think ahead, communicate clearly, and help a business run better every day, this may be the role for you. About Smalling Masonry Smalling Masonry is a family-owned Indianapolis company specializing in fireplaces, chimneys, inspections, repairs, rebuilds, and related home services. We are known for professionalism, communication, high standards, teamwork, and doing the next right thing. We take pride in being respectful, thorough, and dependable, and we expect the same from our team. What this role does • Answer incoming calls with confidence, warmth, and professionalism • Familiarize yourself with details about our products and services to provide accurate information • Offer customer appropriate guidance to services needed based on information • Schedule service and estimate appointments accurately • Process customer payments • Respond to customer texts, voicemails, emails, and website inquiries • Gather detailed customer information and enter clear, useful notes • Help keep jobs, follow-up, and communication organized • Support the field team with accurate scheduling and handoff information • Reconcile payment accounts • Track lead and advertising sources including tagging customer profiles accurately • Provide excellent customer relationship support from first contact through follow-up • Overcome objections from potential customers regarding scheduling, cost, etc • Have a sense of urgency to respond to inbound leads from potential customers • Following up on satisfaction by making Happy Calls What success looks like in this role • Customers feel heard, reassured, and taken care of • Scheduling and routing is accurate and efficient • Notes are detailed and useful, not vague • Payments and next steps are handled correctly • The team can rely on you to stay on top of moving pieces • Follow through for customers and company process • You help take work off leadership’s plate instead of adding to it What we are looking for • Strong customer service, office, admin, receptionist, or scheduling experience • Excellent phone communication and people skills • Strong attention to detail • Ability to multitask without losing accuracy • Ability to work independently and as part of a team • Strong follow-through and ownership • Reliable attendance and punctuality • Professional, calm, and confident communication • Home service, trades, construction office, or dispatch/scheduling experience is a plus, but not required Compensation and benefits • $20–$25 per hour, depending on experience • Health insurance • Dental insurance • Vision insurance • Earned PTO • Paid holidays • Employer-paid life insurance • Employer-paid disability coverage • 401(k) match Who will thrive here This role is ideal for someone who: • naturally notices details • takes pride in doing things right • can juggle calls, notes, scheduling, and payments • enjoys being part of a team • seeks additional assignments • dependable • wants to be part of a hardworking family business • is open to growth and higher standards