Customer Service (Lights CSR)

Customer Service Virtual Assistant ( Lights Industry )

About the Role

Seeking a proactive and resourceful CSR VA to support my dynamic business in holiday and landscape lighting. You’ll be managing both client-facing and back-end support, helping the business run smoothly—especially during peak seasons.

Usual Key Responsibilities

Respond to inbound client inquiries via email and phone (calls may be routed via VOIP)

Coordinate scheduling of lighting installations and service appointments

Create mock-ups

Prepare quotes, estimates, and invoices

Assist in marketing tasks (basic social media posting, email campaigns, etc.)

Maintain CRM with up-to-date client and project information

Follow up with leads and past customers for repeat business

Tools & Software You May Use

ResponsiBid – Quoting and follow-up

Holiday Home Concept / Jolly Lights – Design and planning (training provided if needed)

Canva – For basic graphics and marketing materials

CRM/Operations Tools:

Markate

Housecall Pro ( REQUIRED )

Jobber ( REQUIRED )

Communication & Coordination:

Google Workspace (Gmail, Docs, Sheets, Calendar)

Zoom, Slack, RingCentral, WhatsApp

Trello or ClickUp (task tracking)

Ideal Candidate

Excellent English communication skills (spoken and written)

Friendly and professional phone presence

Highly organized and comfortable handling multiple tasks at once

Tech-savvy and a quick learner with new tools

Able to work independently and take initiative

Experience with service-based or home service businesses is a strong plus

Bonus: Familiarity with quoting platforms like ResponsiBid or CRMs like Housecall Pro

Requirements:

Reliable internet and power backup

Quiet and professional work-from-home setup

Must be available during US business hours