About This Role
Customer Service Virtual Assistant ( Lights Industry ) About the Role Seeking a proactive and resourceful CSR VA to support my dynamic business in holiday and landscape lighting. You’ll be managing both client-facing and back-end support, helping the business run smoothly—especially during peak seasons. Usual Key Responsibilities Respond to inbound client inquiries via email and phone (calls may be routed via VOIP) Coordinate scheduling of lighting installations and service appointments Create mock-ups Prepare quotes, estimates, and invoices Assist in marketing tasks (basic social media posting, email campaigns, etc.) Maintain CRM with up-to-date client and project information Follow up with leads and past customers for repeat business Tools & Software You May Use ResponsiBid – Quoting and follow-up Holiday Home Concept / Jolly Lights – Design and planning (training provided if needed) Canva – For basic graphics and marketing materials CRM/Operations Tools: Markate Housecall Pro ( REQUIRED ) Jobber ( REQUIRED ) Communication & Coordination: Google Workspace (Gmail, Docs, Sheets, Calendar) Zoom, Slack, RingCentral, WhatsApp Trello or ClickUp (task tracking) Ideal Candidate Excellent English communication skills (spoken and written) Friendly and professional phone presence Highly organized and comfortable handling multiple tasks at once Tech-savvy and a quick learner with new tools Able to work independently and take initiative Experience with service-based or home service businesses is a strong plus Bonus: Familiarity with quoting platforms like ResponsiBid or CRMs like Housecall Pro Requirements: Reliable internet and power backup Quiet and professional work-from-home setup Must be available during US business hours
Pay & Benefits
Salary: Salary not specified
Schedule & Location
remote • Philippines
Remote work available
Requirements
About Unique Genius
You weren’t meant to spend your days buried in email, task lists, and chaos. You were meant to lead, scale, and thrive in your unique genius.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.