Customer Service Agent (Seasonal Apr 1 - Oct 10)

WE ARE LOOKING FOR A CUSTOMER SUPPORT REPRESENTATIVE!

Full time Seasonal (April 1, 2023 – October 10, 2026)

Are you a self driven, organized, and team oriented person that loves the green industry?

Do you thrive in a fast paced, always changing work environment?

Would you like to join an ALL STAR team that prioritizes a positive team and customer experience?

If you answered “YES” to the above, read on!

COMPANY:

Prestige Outdoor Services has been providing service to customers in Calgary and surrounding areas for over 30 years! Our many years of experience have taught us that having a great reputation doesn’t happen by chance. Our team trains hard, works hard, but also has a lot of fun together! It is our fantastic team that ensures a great customer experience.

THIS POSITION IS FOR YOU IF YOU ARE:

• Great at working independently and in a team environment.

• Calm, positive, and have a solution oriented attitude in all situations.

• Committed to providing a great experience for our team and our customers through a “Can do Attitude”.

• Able to see the big picture and prioritize.

• Flexible and adaptable

• Have a high attention to detail and accuracy in task completion

DESCRIPTION OF DUTIES:

• Provide a positive customer experience through responding to daily calls and emails, communicating schedule changes, and prioritizing customer needs and requests.

• Provide team support by reviewing daily schedules, communicating service changes, and liase between customers and the team.

• Assist with daily office operations by supporting various projects and initiatives and focusing on office organization and cleanliness.

• Contribute to the Company sales targets through customer collections, promoting sales promotions and additional services, and providing accurate quotes and estimates to customers.

• Promote and participate in Team Huddles, Team Events, and other activities focused on our ALL STAR TEAM culture.

SKILLS AND REQUIREMENTS:

• Computer Skills – Proficient with Microsoft Word/Excel, Google Suite, Email, and typing skills.

• Customer Service Experience – Previous experience with making/taking calls, responding to emails, and assigning priority to responses.

• Valid Driver License and own vehicle for daily commute is a MUST. Our office is about 10 minutes south of the Seton community in the Dunbow area.

• High School Diploma

• Previous experience or knowledge in the Green Industry is an asset for this position.

COMPENSATION:

• $ 23.66/hour (30 hours/week)

• Monday – Friday 8:00 am – 3:00 pm (occasional Saturdays)

• Health Spending Account

• Company Fun Days

• Training Provided