Careers at TORQ Coatings

Location: Lombard, IL Compensation: $75,000–$90,000 OTE Job Type: Full-Time, Onsite Industry: Floor Coatings / Concrete Coatings THIS ROLE IS ABOUT ONE THING Turning every lead into a booked appointment. Period. TORQ Coatings is scaling fast, and the call center is the front door of our business. This role owns that front door. You will lead the charge on speed to lead, appointment booking, and delivering an energetic first impression that sets the tone for the entire customer experience. This is a hands-on, player-coach role. You will manage a small team, jump on calls yourself, coach in real time, and drive results. Work alongside AI-powered tools to move faster while delivering a high-touch, human customer experience every time. If you bring energy, urgency, and love winning, keep reading. WHY THIS ROLE MATTERS Every lead we generate costs money. Every missed call is lost opportunity. Every delayed callback is a competitor getting the job. This role exists to make sure that never happens. What Makes This Opportunity Exciting High-impact, revenue-driving position Direct ownership of appointment volume and conversion Lead and coach a growing team of 2–3 appointment setters Fast-paced, sales-driven environment Clear growth path as TORQ expands nationally Ability to influence scripts, systems, and technology from day one WHAT YOU’LL BE DOING DAILY 📞 Appointment Booking & Speed to Lead Ensure every inbound lead is contacted immediately Enforce aggressive speed-to-lead standards across phone, text, and follow-ups Personally handle calls during peak times and overflow Turn inbound interest into booked, qualified appointments across the country 🧠 Team Leadership & Coaching Manage, motivate, and develop a team of 2–3 reps Coach urgency, tone, confidence, and objection handling Review calls daily and deliver clear, actionable feedback Lead by example by working calls alongside the team 🎯 Front-End Customer Experience Own the first impression of TORQ Coatings nationwide Deliver a confident, energetic, and professional customer experience Control call scripts, booking standards, and appointment quality Make it easy and exciting for customers to say yes ⚙️ Process, Metrics & Optimization Track speed to lead, answer rate, booking rate, and show rate Build and refine call flows, scripts, and follow-up sequences Coordinate with sales and operations to align calendars and capacity Use AI tools, CRM systems, and automation to increase speed and consistency WHO THIS ROLE IS FOR You are: High-energy and competitive Comfortable on the phone and leading from the front Coachable, driven, and hungry to grow Obsessed with execution, urgency, and results Someone who hates wasted leads This is not a passive management role. This is a leadership seat for someone who wants ownership. OUR CORE VALUES — T.O.U.G.H. TENACITY Don’t quit. Figure it out. Push through challenges. OWNERSHIP Own it from start to finish. Results matter. UNITY Win together. No silos. No lone wolves. GROWTH Stay coachable. Open to feedback. Always improving. HEART Serve customers and teammates with care and respect. REQUIREMENTS 1+ year experience in a call center, inside sales, or appointment-setting environment Experience managing or mentoring a small team Proven success booking appointments or driving conversions Strong communication skills and leadership presence Tech-savvy and open to AI and automation tools Able to work onsite in Lombard, IL