Careers at Alphalete Plumbing Drain Heating & Air

The Payroll & Business Operations Specialist plays a vital role in supporting the financial, administrative, and operational functions of the company. This onsite position is responsible for processing payroll, managing accounts payable and accounts receivable activities, maintaining business records, and providing administrative support across multiple departments. The role works closely with Human Resources, Operations, Dispatch, and Leadership to ensure employees are paid accurately, financial transactions are processed efficiently, and day-to-day business operations run smoothly. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced service environment. This individual must be able to manage multiple priorities, maintain confidentiality, and provide excellent support to employees, customers, vendors, and management. Essential Duties and Responsibilities Payroll Administration (Approximately 50%) • Process weekly payroll for hourly and salaried employees. • Review and verify employee time records, pay adjustments, bonuses, commissions, and deductions. • Ensure compliance with federal, state, and local wage and hour laws. • Maintain employee payroll records and system updates. • Assist Human Resources with processing new hires, terminations, and payroll changes. • Respond to employee payroll inquiries. • Support year-end payroll activities including W-2 preparation and audits. • Assist Human Resources with payroll-related reporting and employee data management. Accounting Support (Approximately 30%) Accounts Payable • Review, code, and process vendor invoices. • Prepare weekly accounts payable batches. • Reconcile vendor statements and resolve discrepancies. • Maintain vendor files and W-9 documentation. Accounts Receivable • Apply customer payments and maintain accurate records. • Follow up on outstanding balances and assist with collections efforts. • Reconcile customer accounts. • Prepare AR aging reports and communicate collection status to management. General Accounting • Assist with monthly account reconciliations. • Support month-end and year-end closing activities. • Prepare and maintain financial reports and supporting schedules. • Assist with audit requests and documentation. • Oversee Finance jobs. Administrative Support (Approximately 20%) • Provide administrative support to Accounting, HR, and Operations teams. • Maintain electronic and physical business records. • Prepare reports, correspondence, and business documents. • Coordinate office supplies, equipment, and vendor relationships. • Assist with employee onboarding paperwork and administrative processes. • Support scheduling of meetings, travel arrangements, and company events as needed. • Monitor company mail, email inboxes, and incoming documentation. • Assist management with special projects and operational initiatives. • Maintain confidentiality of employee, customer, and company information. • Assist with Service Titan data entry, reporting, and record maintenance. • Support technicians and managers with payroll, commissions, and job-related documentation. Qualifications Required • 3+ years of payroll processing experience. • 2+ years of accounting, AP, AR, or bookkeeping experience. • 1+ years of administrative support experience. • Strong understanding of payroll laws and regulations. • Proficiency with payroll and accounting software. • Intermediate to advanced Microsoft Excel skills. • Excellent organizational, time-management, and multitasking abilities. • Strong written and verbal communication skills. • Ability to handle confidential information with professionalism and discretion. • High attention to detail and accuracy. Preferred • Experience with ADP or similar payroll systems. • Service Titan experience. • QuickBooks experience. • Associate or bachelor's degree in accounting, Finance, Business Administration, or related field. • Experience in a service-based or field service-related organization. Physical Requirements • Ability to sit and work at a computer for extended periods. • Ability to occasionally lift up to 20 pounds.

Alphalete Plumbing Drain Heating & Air is hiring an Apprentice Plumber in Colorado Springs, CO, paying $18 to $23 an hour. You will support licensed plumbers with installations, repairs, and maintenance while receiving hands-on, on-the-job training in plumbing systems, tools, materials, diagnostics, and job site safety. A valid driver's license and the ability to work in a physically demanding outdoor environment are required. Who You Are: • You enjoy working with your hands and are eager to learn a skilled trade from the ground up. • You take pride in showing up on time, being dependable, and doing whatever it takes to get the job done right. • You have a strong work ethic, a positive attitude, and a willingness to accept coaching and feedback. • You bring 0 to 2 years of plumbing, construction, or general labor experience, or simply a strong drive to break into the trades. • You bring a valid driver's license and the ability to work in a physically demanding outdoor environment. Who We Are: • Alphalete Plumbing Drain Heating & Air is one of the fastest-growing sewer and drain service companies in the nation. • We are a trusted plumbing company serving the Colorado Springs, CO area. • We handle drain cleaning, pipe repairs, installations, and full plumbing services for residential and commercial customers. • We are committed to growing our team with motivated individuals who want to build a lasting career in the trades. What You Will Do Each Day: • Assist licensed plumbers with installations, repairs, and service calls under direct supervision. • Cut, prepare, assemble, and clean pipes and materials for plumbing jobs. • Perform general labor including digging trenches, breaking concrete, and preparing job sites. • Retrieve, organize, and manage tools, fittings, and materials for job tasks. • Maintain a clean, safe, and organized job site throughout each project. • Follow all company safety policies and support a safe work environment on every job. Why You'll Love Working Here: • Pay is $18 to $23 an hour. • Hands-on training from experienced licensed plumbers from day one. • A clear path to grow and advance your career in the plumbing trade. • A supportive team environment where your effort and reliability are recognized. Next Steps: • If you are ready to start your career in plumbing and grow with a team that values hard work, apply today.

Alphalete Plumbing Drain Heating & Air is hiring a Drain and Sewer Sales Technician in Colorado Springs, CO, on a commission-based compensation structure with uncapped earning potential. You will assess customer drain and sewer issues using sewer cameras and drain equipment, then guide homeowners through solutions that fix the problem and protect their property. A valid driver's license and a clean driving record are required. Who You Are: • You take pride in solving a homeowner's problem and walking away with a clean fix and a happy customer. • You believe diagnosis is half the sale, because customers buy from technicians who clearly understand the issue. • You love the drive of commission-based work where your effort directly determines your earnings. • You are comfortable working in tight crawl spaces, on ladders, and at heights when the job requires it. • You can run a job from start to finish independently. • You bring drain stoppage experience, comfort with sewer cameras and locator equipment, a valid driver's license, and a clean driving record. Who We Are: • Alphalete Plumbing Drain Heating & Air is one of the fastest-growing sewer and drain service companies in the nation. • We are part of a rapidly expanding home services platform serving homeowners across the Colorado Springs, CO area. • We invest in the most up-to-date technology, in-house training, and on-the-job mentorship. • We are family-owned and managed, and we promote from within. What You Will Do Each Day: • Assess customer drain and sewer issues using sewer cameras, drain snakes, and hydro jetters. • Follow our structured sales process to diagnose, present, and close. • Engage with customers to evaluate their needs and recommend the right service. • Operate excavation equipment when the job requires it. • Coordinate jobs from initial visit through completion. • Maintain high levels of customer satisfaction at every job. Why You'll Love Working Here: • Commission-based compensation with uncapped earning potential. • Full-time onsite Drain and Sewer Sales Technician role based in Colorado Springs, CO. • Company-provided truck and uniforms. • 401(k) with company match, plus medical, dental, and vision insurance. • Paid vacation and paid holidays. • Short-term and long-term disability plans. Next Steps: • If you are a strong technician who thrives on commission and customer outcomes, apply today and our team will be in touch.

Alphalete Plumbing Drain Heating & Air is hiring a Plumbing Sales Supervisor for our Drain and Sewer Division in Colorado Springs, CO, with commission-based compensation and leadership incentives reaching up to $150,000 per year. You will lead our sales technicians, drive revenue across the market, and stay hands-on with sewer camera inspections to help your team close more jobs. Who You Are: • You take pride in leading sales teams that hit numbers without sacrificing customer experience. • You believe great managers coach by example, not from behind a desk. • You love the rhythm of analyzing KPIs, adjusting strategy, and watching close rates climb. • You are calm and steady in the field, the kind of leader your technicians want with them on a hard call. • You can build a high-performing team and protect a healthy culture at the same time. • You bring at least five years of plumbing or drain service experience, three years of sales leadership, and a proven track record of hitting sales targets. Who We Are: • Alphalete Plumbing Drain Heating & Air is one of the fastest-growing sewer and drain service companies in the nation. • We are part of a rapidly expanding home services platform serving homeowners across the Colorado Springs, CO area. • We are building a high-performance sales organization focused on customer experience, operational excellence, and aggressive market growth. • We invest in advanced technology, training, and career advancement opportunities for leaders who want to grow with us. What You Will Do Each Day: • Lead and manage drain and sewer sales performance across the market. • Conduct sewer camera inspections and support technicians on solution design. • Coach and mentor sales technicians on closing strategies and customer communication. • Monitor KPIs including average ticket, conversion rates, and revenue performance. • Ensure adherence to our structured sales process and service standards. • Collaborate with operations leadership to drive efficiency and profitability. Why You'll Love Working Here: • Commission-based compensation with leadership incentives, with earnings potential up to $150,000 per year. • Full-time onsite Plumbing Sales Supervisor role based in Colorado Springs, CO. • Company-provided truck, equipment, and uniforms. • 401(k) with company match, plus medical, dental, and vision insurance. • Paid vacation and paid holidays, plus short-term and long-term disability. • Career advancement within a rapidly growing national plumbing platform. Next Steps: • If you are a proven sales leader ready to scale a high-performing drain and sewer team, apply today and our team will be in touch.

The Operations Manager is responsible for overseeing the daily field operations, technician performance, scheduling, and overall service delivery across all active job sites. This role serves as the central point of coordination between the field team, office staff, and company leadership. The ideal candidate is a proactive communicator, systems-driven leader, and highly proficient in the platforms and tools used to run our operations. Required Systems & Technology • ServiceTitan (Required): Must have working knowledge of job management, dispatching, invoicing, reporting, and technician performance tracking within ServiceTitan. Experience navigating customer records, job close-out workflows, and membership management is essential. • Microsoft Teams (Required): Must be proficient in using Teams for internal communication, file sharing, scheduling meetings, and cross-department coordination. • Signal (Required): Must be comfortable managing and monitoring Signal group chats used for field team communication, dispatching updates, and real-time operational coordination. Key Responsibilities • Oversee daily field operations including technician scheduling, dispatching, and job completion tracking • Monitor and manage all active jobs in ServiceTitan, ensuring timely updates, proper documentation, and accurate invoicing • Serve as the primary point of contact for field technicians throughout the workday via Signal and Microsoft Teams • Conduct regular check-ins with field staff to address issues, provide direction, and ensure customer satisfaction • Review technician performance metrics and provide coaching, feedback, and corrective action as needed • Coordinate with the office team on scheduling conflicts, parts procurement, and customer escalations • Ensure all job close-out processes are completed accurately and on time, including photos, notes, and invoicing • Lead or support daily/weekly operations meetings and communicate priorities to the field team • Monitor team adherence to company policies including uniform standards, device usage, and communication protocols • Identify operational inefficiencies and recommend or implement process improvements • Assist in onboarding new technicians and ensuring they are trained on systems and field standards • Report key operational metrics and updates to ownership/leadership on a regular basis Qualifications • 3+ years of experience in an operations, field management, or supervisory role — preferably in home services, plumbing, or a related trade industry • Demonstrated proficiency with ServiceTitan (certification or verifiable hands-on experience strongly preferred) • Strong working knowledge of Microsoft Teams and Signal for team communication and coordination • Proven ability to manage multiple technicians and job sites simultaneously in a fast-paced environment • Excellent organizational, communication, and problem-solving skills • Ability to hold team members accountable while maintaining a positive and professional work culture • High school diploma or GED required; associate's or bachelor's degree in business or operations management preferred • Valid driver's license and reliable transportation Compensation & Benefits Compensation is competitive and commensurate with experience. Benefits package details will be provided during the interview process.

Alphalete Plumbing Drain Heating & Air is hiring a Plumbing Installer in Colorado Springs, CO, with pay of $100,000 to $150,000 per year. Working under the direction of a Licensed Plumber, you will install, repair, and maintain residential plumbing systems and deliver clean, professional service to every customer you visit. A valid driver's license with a clean record and a willingness to pursue a plumbing license are required. Who You Are: • You take pride in plumbing work that holds up over years and looks clean to the eye. • You believe customer experience starts with explaining each service clearly before you do it. • You love working with your hands and turning complex plumbing problems into clean fixes. • You are detail-oriented in how you measure, cut, thread, and install pipe. • You bring ServiceTitan experience, a valid driver's license with a clean record, and a willingness to pursue a plumbing license while you work. Who We Are: • Alphalete Plumbing Drain Heating & Air is one of the fastest-growing sewer and drain service companies in the nation. • We are part of a rapidly expanding home services platform serving homeowners across the Colorado Springs, CO area. • We are family-owned and managed, with company-provided trucks, equipment, and uniforms. • We invest in our installers through training, apprenticeship support, and clear paths to advancement. What You Will Do Each Day: • Diagnose problems and failures in residential plumbing systems. • Install and repair toilets, sinks, faucets, water softeners, garbage disposals, sewer lines, and water heaters. • Measure, cut, thread, bend, ream, and install pipe and fittings. • Test new and repaired systems with compressed air or water for leaks. • Document each job clearly and explain every service to the customer. • Provide pricing to customers for approval before performing any work. Why You'll Love Working Here: • Pay of $100,000 to $150,000 per year. • Full-time onsite Plumbing Installer role based in Colorado Springs, CO. • Company-provided truck, fuel card, equipment, and uniforms. • Health, dental, and vision insurance. • Paid time off. • In-house and on-the-job training, with support for pursuing a plumbing license. Next Steps: • If you are a detail-oriented installer ready to grow into a Licensed Plumber role, apply today and our team will be in touch.